bv88 Privacy Policy

1. Introduction

bv88 (referred to as "bv88", "we", "us", or "our") operates the online cricket betting and casino platform accessible at https://bv88.bar (the "Platform"). As the data controller for personal information processed through the Platform, bv88 is committed to protecting the privacy and security of all players and visitors.

This Privacy Policy describes in full the categories of personal data we collect, the purposes for which that data is processed, the legal grounds on which we rely, how long we retain data, with whom we share it, and the rights you hold in relation to your personal information. It applies to all users of the bv88 Platform, including registered Account Holders, visitors who browse without registering, and individuals who contact our support team.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which form part of the full agreement between you and bv88.

2. Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, mobile number, date of birth, device identifiers, and transaction records.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, alteration, and deletion.
• "Data Controller" means bv88, the entity that determines the purposes and means by which personal data is processed.
• "Data Subject" means the individual to whom personal data relates — in this context, you, the player or visitor.
• "KYC" means Know Your Customer — the identity verification process required for full account activation, including submission of a valid Bangladesh National Identity Card (NID).
• "Cookies" means small text files placed on your device by the Platform to enable functionality, analytics, and session management.
• "Third-Party Processor" means an external service provider that processes personal data on behalf of bv88 under a contractual data processing agreement.

3. Data We Collect

bv88 collects personal data across the following categories, limited strictly to what is necessary for the purposes described in this Policy:

3.1 Identity & Registration Data

• Full legal name as it appears on your Bangladesh National Identity Card;
• Date of birth (used to verify the 21+ age requirement);
• Gender (optional, collected during registration);
• Bangladesh mobile phone number (used as primary account identifier and for two-factor authentication);
• Username chosen at registration.

3.2 KYC Verification Data

• Scanned or photographed copy of your Bangladesh National Identity Card (NID) — front and back;
• Selfie photograph taken at the time of KYC submission, holding your NID;
• Proof of payment method ownership (e.g., confirmation of the bKash or Nagad mobile number registered to your account).

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in Bangladeshi Taka (৳), timestamps, and payment method identifiers;
• Payment method reference numbers (e.g., bKash transaction IDs, Nagad reference codes);
• Account balance history and wagering activity records.

3.4 Technical & Device Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system, browser type, and version;
• Session timestamps, login history, and duration of Platform sessions;
• Unique device identifiers and mobile network operator (where applicable).

3.5 Behavioural & Usage Data

• Pages visited and features used within the Platform;
• Betting and gaming history, including game selections, stake amounts, and outcomes;
• Responsible gaming tool usage (deposit limits set, self-exclusion periods activated);
• Bonus and promotion interactions.

3.6 Communications Data

• Records of live chat, email, and WhatsApp support interactions with the bv88 support team;
• Any information you voluntarily provide when contacting support, submitting feedback, or raising a complaint.

4. How We Collect Your Data

bv88 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC, making deposits or withdrawals, adjusting responsible gaming settings, or contacting our support team.
• Automated technical collection: Data collected automatically when you access the Platform, including IP addresses, device data, and session information gathered via server logs and cookies.
• Payment provider transmission: Transaction reference data transmitted to bv88 by payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) at the time a deposit or withdrawal is initiated.
• Third-party game providers: Aggregated game-session data (stake amounts, outcomes, session duration) shared by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe, solely for account management and dispute resolution purposes.
• Identity verification services: Where bv88 uses a third-party KYC verification partner to cross-reference NID data, that partner may return a verification status to bv88 without retaining a copy of your documents.

5. Legal Basis for Processing

bv88 processes your personal data on the following legal grounds, depending on the purpose of the processing:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract with you
KYC identity verification and age verification	Legal obligation; legitimate interests (platform integrity)
Processing deposits and withdrawals	Performance of a contract with you
Anti-money laundering and fraud prevention	Legal obligation; legitimate interests
Responsible gaming monitoring and intervention	Legitimate interests; legal obligation
Customer support communications	Performance of a contract; legitimate interests
Platform security and fraud detection	Legitimate interests
Marketing and promotional communications	Consent (you may withdraw at any time)
Analytics and Platform improvement	Legitimate interests

6. How We Use Your Data

bv88 uses the personal data we collect for the following purposes:

6.1 Account Operation

We use your identity and registration data to create and maintain your bv88 account, verify your eligibility (including the 21+ age requirement), authenticate your login sessions, and manage your BDT Wallet balance. Without this data, we cannot provide access to the Platform.

6.2 Payment Processing

We use your financial and transaction data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to maintain accurate transaction records; and to resolve any payment disputes promptly. Transaction records are retained for the full statutory period required under applicable financial regulations.

6.3 Regulatory Compliance & AML

bv88 uses KYC, identity, and transaction data to comply with anti-money laundering obligations, verify the source of funds where required, and report suspicious activity in accordance with applicable law. This processing is mandatory and cannot be opted out of by Account Holders.

6.4 Responsible Gaming

We analyse behavioural and usage data to monitor for signs of problem gambling, enforce deposit limits and self-exclusion periods, and proactively contact players who display patterns of concern. This processing is conducted in the genuine interest of player welfare. Full details are available on our Responsible Gaming page.

6.5 Security & Fraud Prevention

Technical and device data is used to detect and prevent unauthorised account access, identify duplicate accounts, investigate bonus abuse, and protect the integrity of the Platform for all players. This includes automated risk-scoring of login sessions and transaction patterns.

6.6 Customer Support

Communications data is used to respond to support queries, investigate complaints, and improve the quality of our support services. Support interaction records are retained for quality assurance and dispute resolution purposes.

6.7 Marketing Communications

With your explicit consent at the time of registration, bv88 may send you promotional messages regarding new games, seasonal offers (such as Eid or BPL specials), bonus availability, and platform updates via in-platform notifications or the mobile number on your account. You may withdraw your consent at any time by updating your notification preferences within your account settings or by contacting support.

6.8 Platform Analytics & Improvement

Aggregated and anonymised usage data is analysed to understand how players interact with the Platform, which features are most valued, and where the user experience can be improved. This analysis does not involve personally identifiable data at the individual level.

7. Data Sharing & Disclosure

bv88 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the following limited circumstances:

7.1 Payment Processors

We share the minimum transaction data necessary with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to complete deposit and withdrawal instructions. These providers operate under their own privacy policies and regulatory frameworks.

7.2 Game Providers

A pseudonymous account identifier (not your full name or NID) is shared with licensed game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) to manage your game session and record outcomes. Game providers do not receive your full identity or payment details.

7.3 KYC & Identity Verification Partners

Where bv88 engages a specialist third-party KYC verification service, your NID and selfie photograph may be processed by that provider under a strict data processing agreement that prohibits the provider from using your data for any purpose other than returning a verification result to bv88.

7.4 Legal & Regulatory Authorities

bv88 may disclose personal data to law enforcement agencies, financial intelligence units, or other governmental authorities where required by applicable law, court order, or regulatory obligation. We will notify you of such disclosure where legally permitted to do so.

7.5 Business Transfers

In the event of a merger, acquisition, or transfer of all or substantially all of the assets of bv88's operating entity, personal data held by bv88 may be transferred to the successor entity. You will be notified of any such transfer and your rights will be preserved.

8. Cookies & Tracking Technologies

bv88 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are as follows:

8.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They maintain your login session, remember your language and currency preferences, and ensure the security of your authenticated session. No consent is required for these cookies.

8.2 Analytics Cookies

With your consent, bv88 uses analytics cookies to understand aggregate usage patterns — such as which pages are visited most often, how long sessions last, and from which regions players access the Platform. This data is collected in aggregated form and is not linked to your individual identity.

8.3 Functional Cookies

Functional cookies remember your in-Platform preferences — such as your preferred sports market, display settings, and notification preferences — to personalise your experience on return visits.

8.4 Managing Cookies

You may control cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to the Platform. Disabling analytics or functional cookies will not affect your ability to access bv88 but may reduce the personalisation of your experience.

9. Data Retention

bv88 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a period of five (5) years following account closure, to comply with anti-money laundering and financial record-keeping obligations.
• KYC documents (NID scans and selfies): Retained for five (5) years from the date of verification, then securely deleted.
• Transaction records: Retained for seven (7) years from the date of the transaction in accordance with financial record-keeping obligations.
• Support communications: Retained for three (3) years from the date of the interaction for quality assurance and dispute resolution purposes.
• Technical and device logs: Retained for twelve (12) months, after which they are deleted or fully anonymised.
• Marketing consent records: Retained for the duration of your consent and for one (1) year after withdrawal of consent to evidence compliance.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.

10. Data Security

bv88 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security practices include:

• 256-bit SSL/TLS encryption for all data in transit between your device and bv88 servers;
• Encryption at rest for all sensitive personal data stored on bv88 infrastructure, including KYC documents and payment records;
• Access controls limiting access to personal data to bv88 personnel who require it for their specific job function, governed by the principle of least privilege;
• Two-factor authentication (2FA) for all bv88 staff accessing systems that hold personal data;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Incident response procedures that ensure prompt identification, containment, and notification in the event of a data security incident.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, bv88 will notify affected players as soon as practicable and take all steps necessary to mitigate harm.

11. Your Rights

As a data subject, you hold the following rights in relation to the personal data bv88 holds about you. To exercise any of these rights, please contact our support team via in-platform live chat or by emailing support at bv88.bar. We will respond to all verified requests within 30 days of receipt.

12. Children & Minors

The bv88 Platform is strictly restricted to individuals aged 21 years and above. bv88 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual who is under 21, we will immediately and permanently close the associated account, delete the personal data in question, and — where applicable — retain only those records required by law to evidence the closure of an underage account.

If you are a parent or guardian and believe that a minor in your care has registered on bv88, please contact our support team immediately via in-platform live chat. We take underage gambling extremely seriously and will act swiftly on any such notification.

13. Third-Party Links

The bv88 Platform does not contain links to third-party websites for general browsing purposes. Any references to third-party payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) or game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe) within this Policy are for informational purposes only. bv88 accepts no responsibility for the privacy practices of any third-party provider. You should review the privacy policies of any payment or game provider directly if you have concerns about how they handle your data.

14. Amendments to This Policy

bv88 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a new category of data being collected or a new purpose for processing — bv88 will provide advance notice via in-platform notification or to the mobile number registered to your account, and will update the "Effective" date at the top of this Policy. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgement of the revised Policy. The current version of this Privacy Policy is always accessible at https://bv88.bar/privacy-policy.

15. Contact & Data Enquiries

For all privacy-related enquiries, data subject rights requests, or concerns about how bv88 handles your personal data, please contact us through the following channels:

• 24/7 Live Chat: Available directly within the bv88 Platform after login — fastest response, typically under 3 minutes.
• Email: support at bv88.bar — please allow up to 24 hours for a response. Use the subject line "Privacy Enquiry" to ensure prompt routing.
• WhatsApp: Available to verified Account Holders after login.

All support and data enquiry services are available around the clock in Bangladesh Standard Time (BST, UTC+6). We are committed to addressing your privacy concerns promptly, fairly, and in accordance with this Policy.